Along with innovation and flexibility, support defines our commitment to your success. Support is always provided by knowledgeable, experienced personnel who understand both the behavioral health software product and the environment in which you work.

Support staff are available 24/7/365 to help you with your mental health software. Support lines are staffed 8am to 8pm ET on business days and through the on-call system evenings, weekends and holidays.

Support for behavioral healthcare software is also available on our web site through Customer Login:

• FAQS (Frequently Asked Questions)

• Discussion forum (submit questions, receive responses, view/search all posts)

• Message boards

• Training materials

• Other resources on disabled mental health software

Special support arrangements are also available, including:

• Periodic on-site visits to foster relationships and help with individual needs.

• On-site assistance with custom development or even operations.

Support Philosophy

"On the quality side, it means setting expectations appropriately and then exceeding those expectations... it means working to know when a customer is not happy, and then finding a way to make them happy... it means the issues are handled by knowledgeable people so they are prioritized and handled correctly."     Mike Kreamer, President

"On the commitment side, it means doing things above and beyond what is specified by the support contract that may actually cost us in the short run in order to ensure a happy customer in the long run. We put guidelines in place so customer-support decisions may be made on the spot by people in the situation at that moment."     Mike Kreamer, President